Chat inbox
Agent workspace with filters, tags, and canned responses.
Secure connection (TLS)
Professional web support desk
Web Annonces Support
Support Service
One hub to receive customer tickets, respond quickly, and publish help articles — for your web products, plugins, and clients.
- HTTPS only
- Ticket tracking
- Knowledge base
- Multilingual
Who we serve
Available support channels
Tickets, email, knowledge base, and FAQ — all in one place.
- Product users Tickets from sites and dashboards
- Marketplaces After-sales support for buyers
- Agencies Multi-client support from one desk
- Internal teams IT and customer success
Capabilities
Everything your support team needs
Agent inbox, SLA, and integrations — without complexity for customers.
Knowledge base
Articles and FAQ entries that deflect repeat tickets.
SLA tracking
First-response and resolution targets by priority and business hours.
Secure notifications
Email, Slack, Telegram, and webhooks — credentials stay server-side.
For your customers
Three simple steps
No account required — just an email to track the ticket.
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1
Open a ticket
Use the public form or ask your team to create a ticket on your behalf.
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2
Follow by email
Get updates on every reply. Track status with your ticket number.
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3
Get resolved
Agents reply from the Chat desk with a full conversation history.
Security by design
Hardened public surface
Admin access is fully separated and protected.
TLS in production
Public portal and API require HTTPS outside local development.
Nothing sensitive published
API keys, SMTP, and AI settings never appear on public pages.
Form protection
CSRF, optional reCAPTCHA, and rate limits on admin login.
Separated admin
Admin panel with session timeouts and optional two-factor authentication.